Organisational Change for Excellence in Care - Supporting Person-centred Care
We help staff grow as a professional, improve their caring role, and develop their collegial spirit
Josephine will help you to create a structure that supports and values staff, residents and family members; understand the uniqueness of the person in care; promoting and developing a healthy mental state and improved quality of life.
Improving how staff care for residents requires a change in attitude, understanding why behaviour occurs and developing a person centred care practice. It also requires a change in systems and a culture of shared values and purpose.
Results from dementia consulting and education includes:
Increase cooperation between staff and residents
Less depression, aggression and agitation from residents
Improved mental health and resilience of staff and less stress
Increased understanding of dementia care and dementia
An ability to apply new learning into practice
Increased staff retention and workplace satisfaction
A better life for residents
Families of residents who feel connected to the facility their loved ones are staying at
Increased retention of residents
Prevention of elder abuse and increased ability to provide empathic care
Change management to create a positive organisational culture that supports person-centred care
Communicating change in the workplace
Conducting a functional assessment of the behaviour to understand the meaning of the behaviour and how to manage/change it
Applying design principles for people with dementia
Supervision for staff to support them through change
Mentoring staff to learn about dementia care and person-centred care and apply learning
Revisiting and reviewing philosophy of care
Counselling for staff to support them while caring for the residents
One-to-one or group educational sessions to help staff learn about dementia, other disorders of people in your care, how to support their needs and the needs of the staff members
Review and/or rewrite policies and procedures so changes are embedded in your workplace for sustainability
Develop programs that are individualised to your needs and to create a person-centred centre
Services can also be provided to help the family members of the clients living in the care facilities to help them feel more confident in the services they are receiving and the wellbeing of the people they love.
Mentoring Group or one-to-one mentoring sessions can be provided in between workshops or on its own to ensure that staff can apply what they have learned and can talk about their challenges and how to manage them. In group sessions, they can also share their success stories with other staff members. The mentoring session can also improve resilience when caring for residents who have dementia.
Please contact Josephine to find out more about how she can help the community feel confident in placing the people they love in residential care facilities.